Tech Outage Hits NAB Customers
Thousands of National Australia Bank customers faced significant disruption on Thursday afternoon. The mobile banking app stopped working, leaving users unable to log into their accounts.
At about 2pm, Down Detector showed a surge in reports of technical issues. NAB quickly acknowledged the problem and issued a public statement.
NAB Issues Apology as Services Fail
A message on the app read, “Internet banking isn’t working at the moment. We’re sorry and are doing everything we can to get it back up and running.”
Phone lines remained open but call wait times increased. NAB warned customers to expect delays when seeking assistance.
We’re aware of an issue currently impacting some of our digital services including the NAB App, Internet Banking and NAB Connect.
Our tech team is currently investigating and working to fix this as soon as possible. We apologise for any inconvenience and will keep you updated.— NAB (@NAB) May 15, 2025
Customers Express Frustration Online
Users took to social media to share their confusion and irritation. One user on X, formerly Twitter, wrote, “Why is NAB banking down??”
Another replied, “Thank God I’m not the only one.”
Another posted, “@nab what’s going on? No one can log in.”
A separate user tweeted, “NAB being down and me accidentally transferring my pay to the wrong account has just made ME the idiot to hold up the line at the supermarket omg jail.”
Customers Lose Access to Cards and Accounts
The outage affected more than online access. Customers reported being unable to use NAB cards to make payments. This sparked further backlash from users.
One user on X posted, “Absolutely unacceptable, @NAB. I can’t access any of my NAB accounts or NAB Trading. No access, no updates, no ETA, just a generic apology while my finances are locked up. Get it together. This isn’t a minor inconvenience, it’s a failure.”
Another user said, “yeah, apparently not being able to feed your family is just an ‘inconvenience’. Pffft! F**k off!”
NAB Responds to Outage
A NAB spokesperson confirmed efforts to resolve the issue. “Thanks for your patience and understanding, and we’re sorry for the inconvenience,” the spokesperson said.
They added, “Our digital services are now starting to come back online. While we continue to restore services, customers may experience some intermittent login and experience issues. All other services are working as normal.”
Business Owners Raise Alarm Over Scam Risks
The outage also coincided with ongoing concerns over banking scams. A small business owner warned the public of a growing scam targeting unsuspecting Australians.
The details of the scam were not released but the concern added pressure to NAB during the outage.
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NAB Urges Patience as Services Resume
NAB stated that digital services were gradually returning. However, many users still struggled to log in or complete transactions.
Despite efforts to restore systems, the bank has not confirmed a full resolution or detailed cause of the crash.
Key Details from the Outage:
- Outage began around 2pm AEST
- Thousands affected nationwide
- Online banking and card payments disrupted
- NAB issued public apology and updates
- Customers voiced concern over delays and lack of transparency
NAB Faces Scrutiny Over Tech Infrastructure
The incident sparked broader concerns about the reliability of Australia’s banking tech infrastructure.
Customers demanded clearer updates and faster resolutions in future incidents. The bank faces pressure to review and improve digital systems.
Social Media Becomes Key Outlet for Complaints
Social media platforms remained active as customers shared updates and sought support from peers.
The incident exposed the critical reliance on digital banking in daily life. Many urged NAB to invest in robust fail-safes and provide real-time service alerts.
Conclusion
NAB’s outage left thousands unable to access funds or complete transactions. While services began returning, customer frustration remained high.
The bank continues working to restore full access and address public concerns over service reliability and communication.
