IAG has announced the appointment of a new CEO for its operations in New Zealand, with Phillip Gibson being named the new Chief Executive Officer, taking charge on March 2, 2026, pending approvals.
The company pointed out his great international experience and very deep operational know-how. IAG remarked that the verdict was a continuation of its long-term ambition to improve customer satisfaction and to develop the region’s channel performance.
The change in management comes at a time when the insurance market is experiencing both growth in its activities and increased competition.
IAG appoints Phillip Gibson as New Zealand CEO from 2026.
What Experience Does Phillip Gibson Bring To IAG New Zealand?
The new CEO of IAG New Zealand is coming with more than 30 years of diversified experience, ranging from insurance to advisory to technology. His career has been in two countries, Canada and the USA, where he held senior positions in Accenture, Aviva Canada, Allstate, and Travellers.
His last position was that of Senior Executive Advisor at Accenture. Prior to that, he had been at Aviva Canada for seven years, managing the data science team and running personal and commercial insurance operations.
He was able to turn the personal insurance division of Aviva Canada around by combining his title of Executive Vice President and Managing Director of Personal Insurance and Data Science. The improvement in customer satisfaction, broker engagement, and employee outcomes was all a result of his leadership.
How Will Leadership Change Influence IAG’s Market Strategy?
The appointment of the new CEO at IAG is expected to be a great help to IAG’s digital and innovation strategy, which is broader in scope.
The Managing Director and CEO of IAG, Nick Hawkins, stated that Gibson is coming along with very strong global insurance and technology credentials. He also mentioned that Gibson has a history of executing strategy and delivering customer value.
The Company is expecting that Gibson will not only be of help in accelerating the growth of New Zealand but also in strengthening the relationships with brokers. His past experience in data science may also come in handy for the Group’s digital programs and operational modernisation initiatives.
Hawkins says Gibson brings global expertise and proven leadership.
IAG Highlights Strong Leadership Continuity
Gibson is going to take over Amanda Whiting, who has been the head of IAG New Zealand for two years. Whiting’s going to stay in the position till March 2026 for the transition to be smooth when she goes back to Australia for a Group role.
Hawkins highlighted Whiting’s contribution by referring to her disaster management and also her roles in pricing, risk control, and retail extension.
IAG pointed out that the market has a very good opinion of Whiting among the customers, partners, and stakeholders. The planned transition seems to indicate stability and continuity for the company.
IAG Strengthens Its Regional Market Position
According to IAG, the new appointment is a great way to show their dedication to acquiring global talent with excellent skills.
The Company is responsible for more than $17 billion in annual premium underwriting under its famous brands NRMA Insurance, RACV, CGU, State, AMI, and NZI. Through Gibson’s appointment, IAG is trying to strengthen its position in the New Zealand market and make it more competitive.
Besides, the company anticipates that the incoming CEO’s impact will range from better operations and customer experience to the risk department.
IAG underwrites over $17 billion through leading brands.
A New Phase Begins For IAG New Zealand
Gibson revealed that he can’t wait to become a part of IAG when the company is already at the peak of its growth plans.
He promised to make sure that the company is going to provide the best results not only for the customers but also for the partners and brokers. His being there symbolises a new era in IAG’s long-term strategy.
The firm is going to expand not only in the personal and commercial segments but also won’t be affected by the natural disasters and economic pressures. Having a leader who knows data-driven transformation so well, IAG is sure to make strategic advances in 2026 and even after.
Also Read: IAG Reports FY26 Natural Peril Update Following QLD Storms and Reinsurance Safeguards
FAQs
- When will Phillip Gibson start working at IAG New Zealand?
He will start on March 2, 2026, but it all depends on the approvals.
- Who will be the new CEO of IAG New Zealand?
Amanda Whiting will stay until Gibson takes over and will then go back to Australia for a Group role.
- What qualifications does Phillip Gibson have?
He has been a leader in insurance and technology for more than 30 years in both Canada and the USA.
- What is the significance of this appointment for IAG?
The new appointment is a huge step forward for IAG’s growth plans, digital strategy, and customer-centric transformation.
