TPG Telecom Limited (ASX: TPG) has released a new update on the Triple Zero emergency call issue. The company will speak today at a Senate committee hearing looking into recent Triple Zero outages and how well Australia’s emergency call system is working.
TPG has also shared new information with the Australian Communications and Media Authority (ACMA). This relates to two cases where customers using older Samsung software were unable to make Triple Zero calls. Both matters are now under investigation.
This update is important because any issue affecting Triple Zero can have serious consequences. It also affects how regulators and investors view the reliability of major telecom networks.
Key Findings and Incident Summary
TPG says the latest information covers two separate incidents. Both involved Samsung devices running outdated software. The Company notes that one incident may be linked to a recent death, but this has not been confirmed by emergency authorities.
Key Points from TPG’s Update
- A customer could not call Triple Zero on 13 November 2025 because their Samsung phone had outdated software.
- ACMA is investigating the issue, and TPG is supplying all the information it has.
- A second case from September 2025 involved a similar Samsung device.
- In that case, the customer still managed to reach emergency services through another method.
- TPG was told on 8 December 2025 that one of the calls may relate to an individual who died, but this is still unconfirmed.
TPG stressed that in both cases, the devices were not running the current software. The Company urged customers to update or replace outdated devices to make sure they can reach Triple Zero in an emergency.
Economic and Strategic Impact
Emergency call failures can lead to strong regulatory pressure on telecom Companies. These issues may affect investor confidence because they raise questions about network performance and reliability.
In its update, TPG said it “appreciates the opportunity to assist the Senate Committee” and confirmed it will keep working with ACMA as part of the investigation. This shows the Company is trying to manage risks and maintain trust with regulators and the market.
The incident also comes at a time when demand for reliable emergency and public safety communications is rising across Australia.
Network, Device and Operational Updates
TPG stated that the issues appear to be linked to device software, not the wider network. The Company said the phones involved were running older versions of Samsung software that may not support current emergency call requirements.
While TPG did not provide new details about network upgrades or infrastructure changes, it confirmed that internal checks and reports are ongoing. The Company continues to follow standard processes for data review, regulatory reporting, and communication with emergency service partners.
TPG again encouraged customers to keep their phone software updated to avoid losing access to important services like Triple Zero.
Industry and Market Context
The Senate hearing is part of a broader push to improve Australia’s emergency call systems. Telecom Companies are facing greater expectations as more services depend on fast, stable networks.
The Australian telecom sector is dealing with rising data demand and tightening regulatory expectations
Globally, other countries have also reported issues where outdated devices could not connect to emergency numbers. These cases have pushed regulators to tighten rules and push device makers to ensure better compliance.
Australia’s emergency call system is strong by global standards, but these incidents show that outdated phone software still poses risks.
Investor Outlook
TPG Telecom shares last traded at $3.69, a fall of 1.6% for the day. The Company’s market value is now about $7.28 billion, with trading volume at 552,376 shares. The stock sits in the $3.68–$3.69 range.
The TPG Telecom triple-zero emergency call issue has received wide coverage and may shape short-term investor mood. Analysts are watching the ACMA investigation closely to see if new rules or requirements could affect TPG.
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Conclusion
The tpg telecom update on triple zero outage highlights the importance of reliable emergency services and the pressure on telcos to keep systems running smoothly. While the incidents involve outdated Samsung software, the Company still faces scrutiny as investigations continue.
As TPG works with ACMA and the Senate committee, investors and industry experts will be watching for any findings that could affect operations or future compliance costs. The tpg triple zero network disruption update shows how critical emergency call access is to public safety and the wider telecom sector.
