Published On: December 12th, 2023
At around 5:52 p.m. Eastern Time (ET), several users of the renowned streaming platform Netflix reported problems with connection and access, with the outage tracking website Downdetector noting almost 17000 error reports. However, the error says it diminished to about 7,000 by 7:17 p.m. Eastern Time (ET).
Viewers in several places globally saw an error message “tvq-pb-101” pop up on their screens and could not proceed to their accounts. The hashtag #netflixdown trended on X, where multiple posts and screenshots surfaced, showing that some users could not log in to the app on any device. Today’s Netflix problems plaguing the users included being asked to take an internet connection test, resetting the router, and finally failing to connect. The error message also required the users to log in to the app again, but unfortunately, that did not work.
While there was a delay in updating the issue status on the Help page, Netflix representatives apologised to the public. They informed them that the Netflix problems today occurred due to unexpected technical issues and that their engineers were working on fixing it as soon as possible. With over 247.2 million paid subscribers worldwide, such a glitch puts a dent in the brand image, especially after Netflix put stringent measures in place to prevent the sharing of login passwords among multiple users.
The Netflix problems today spiked a host of memes, with users on X commenting on the frequency of people checking their phones for updates and their frustration when told to recheck their routers. Some also voiced their irritation, significantly when the cost of streaming services has consistently risen.
The resolution for the Netflix problems today was reported to have been reached around 8:00 pm ET. Netflix updated its status page to a green tick mark as a confirmation, although the reason for the issue has not been confirmed.
This is not the first time Netflix has faced outage problems. There have been at least 3 significant downtimes similar to the Netflix problems 2023 alone. The last time the subscribers faced such an issue was in April this year when a bug introduced during the upgrade of the platform’s performance led to several users being unable to watch the live telecast of Love is Blind: Season 4 Reunion Special. Considering its rising popularity, it seems that Netflix engineers need to revisit their software and platform update schedules, which are the cause of most previous problems.
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